Returns & Exchanges
At Marito Shoes, we want you to step out in confidence, which is why we offer a seamless 30-day return policy for all unworn footwear in original packaging. If your new pair isn't a perfect fit, we are committed to making it right through a swift exchange or full refund.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Pack Your Shoes
Place the unworn shoes in their original branded box and secure them inside a protective shipping mailer or carton.
Attach the Label
Print the prepaid shipping label provided via email and affix it clearly to the outside of your package, ensuring old labels are covered.
Drop Off and Track
Hand your package to the designated carrier and keep your receipt; we will process your refund or exchange within 5-7 business days of arrival.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing